The Swiftly team is always looking to support our customers in as many ways as possible. With that, we started our Customer Community Training series, where we host periodic virtual webinars and training sessions about the Swiftly Dashboard.
Upcoming Customer Community Training Webinars
Past Customer Community Training Webinars
How MTA Maryland Uses Swiftly's APIs to Streamline Scheduling and Operations (November 2021)
Want to see how fellow Swiftly customers are leveraging robust datasets to inform decisions? Sit down with Mike Helta, Chief Innovation Officer for MDOT MTA Maryland and Kayla Gordon, Senior Customer Success Manager, to hear how MTA uses Swiftly’s APIs to quickly target route schedules for improvement between service picks, and how they integrated Swiftly data with another application to improve field management processes.
The Art of Scheduling (September 2021)
It’s no surprise that accurate run-times are critical to achieving high on-time performance and strengthening customer trust in transit. The challenge comes in updating run-times for every route on every day type. How can this be done quickly, efficiently, accurately, and still be transparent for schedulers, planners, and other agency stakeholders?
In this webinar, Andy Metz, Manager of Customer Success, and former Bus Scheduler at the Chicago Transit Authority, demonstrates how Swiftly Run-Times and On-Time Performance can help put the power back in the hands of schedulers and planners to optimize your run-times.
Getting Back to High-Frequency Service with Swiftly (July 2021)
Passengers choose public transit when it's frequent, fast, and reliable. CapMetro, M1 Rail, and other agencies are using Swiftly to actively manage vehicle spacing on high-frequency routes, and other agencies are exploring and shifting to a headway-managed system over a traditional schedule-based one. Swiftly has many tools and systems to better track and manage vehicle spacing on high-frequency routes historically and in real-time.
This webinar focused on managing headway and vehicle spacing in real-time using the Swiftly Dashboard and will deep-dive into the various tools to improve headway performance.
It's All About Operators: How to Better Manage your Operator Team (June 2021)
At the heart of any transit system are the agency's operators. The Swiftly Dashboard can ingest operator information to help you proactively monitor operators out in the field, their historical performance, and deep-dive into operator suggestions about current schedules and routes. The Swiftly Dashboard has multiple tools that utilize operator information to help improve data collection and overall make operator and performance management quick and easy.
This webinar demonstrated the many use cases for operator ID integration, and how to use Swiftly to better manage your team that is on the ground driving vehicles every day.
Reliable Information for Passengers: Communicating On-the-Fly Service Changes (May 2021)
Over the past year, public transit agencies faced the unpredictable. With changes brought on by the COVID-19 pandemic and fluctuating traffic patterns, it's critical that agencies were and continue to be agile and flexible with service. It's key that internally and externally, everyone is aware of daily changes to service, and that Operation Teams can make adjustments to better serve what's currently happening on the ground.
This webinar demonstrated the many uses and features of Service Adjustments, which helps agencies make on-the-fly changes and updates to service in real-time.
Watch: Three's a Crowd: Real-Time Passenger Crowding in Swiftly (April 2021)
The global COVID-19 pandemic has put a renewed importance on understanding real-time crowding on buses and trains. Monitoring your real-time passenger crowding on your fleet is now easy and seamless through the Swiftly Dashboard, allowing you to pair this data with other important metrics, like on-time performance or headway status.
This webinar focused on real-time passenger crowding, why it's important, and how to get this data into Swiftly.
Watch: It's All About the Passengers, Part 2: Passenger Communications with Rider Alerts (March 2021)
Public transit agencies are facing frequent service changes brought on by the COVID-19 pandemic and fluctuating traffic patterns. Now, more than ever, it's critical that passengers get up-to-date alerts and that teams across your agencies can all reference a source of truth about current service changes. The Rider Alerts product was designed to meet the challenging needs of Operations and Customer Service teams in 2021.
This webinar demonstrated the many uses and features of the Rider Alerts product, from creating a new alert, to pushing it out to Twitter and passenger-facing tools, and viewing it internally on the Swiftly Dashboard.
Watch: It's All About the Passengers, Part 1: Improve Your Passenger Experience with Swiftly (February 2021)
Is your agency trying to improve the passenger experience? Swiftly and our tools can help you get closer to completing this goal. Swiftly's Transitime focuses on providing passengers with consistent and reliable prediction and crowding information in real-time. Internally, Transitime makes it simple to disseminate, share, and monitor prediction and crowding information. This webinar focuses on Swiftly's passenger-facing tools and integrations.
Watch: Taking Your On-Time Performance to the Next Level (January 2021)
Have you wondered what kinds of schedule adherence rules can be set within the Swiftly Dashboard? Have you wanted to download and analyze your on-time performance off of the Swiftly Dashboard, but weren't sure where to start? On-time performance is a "north star" metric for many agencies, and it sits at the heart of the Swiftly Dashboard.
This webinar focuses on expert-level on-time performance features, from explaining on-time performance rules to handling downloaded schedule adherence files.
Watch: Swiftly for Operations: Supercharge Your Control Center (December 2020)
By using Swiftly's real-time and historical data, you can proactively manage operational issues as they come and even look towards mitigating on-time performance and operator problems in the future. The Swiftly Dashboard has multiple tools to help operations teams improve their day-to-day workflow, and overall make system management quick and easy.
Watch: Discover, Investigate, Explain: Problem Solving & Historical Investigations in Swiftly (November 2020)
The Swiftly Dashboard has helped many of our customers spot historical on-time performance issues that weren't previously known to them. But after you identify a problem, what can you do next? This webinar focuses on using the On-Time Performance and GPS Playback products in tandem to help explain and document historical issues discovered in the Swiftly Dashboard.
Watch: Own Your Data: The Power of the Swiftly API (October 2020)
If you're looking to take your performance data analysis to the next level, there may be instances where you want to dig deep into your data or create your own custom visualizations. Here at Swiftly, we offer our customers an API that empowers you to go beyond the Swiftly Dashboard. This webinar focuses on the uses of the Swiftly API, including a walkthrough of the Swiftly API documentation.
Watch: Swiftly for Planning (September 2020)
During this webinar, the Swiftly Implementations team used the Run-Times Comparison view to conduct a comparative analysis of two distinct time-frames. We also walked through the Speed Map product to identify and compare route speeds, which can help you locate areas for future capital planning projects.
Watch: Managing Schedule Performance with Swiftly Run-Times (August 2020)
During this webinar, Swiftly's Implementations Team provided some guided training on how to use the Swiftly Dashboard to:
- Analyze historical run-time performance to pinpoint problematic routes.
Utilize findings to adjust your scheduled run-times to improve potential on-time performance. - This webinar will focus on the Run-Times product of the Swiftly Dashboard, with the goal of empowering our users to become Swiftly experts.
Watch: Tips & Tricks for Investigating Live On-Time Performance Issues in the Swiftly Dashboard (June 2020)
During this training, Swiftly's Implementations Team provided some tips and tricks on how to use the Swiftly Dashboard to:
- locate which vehicles in the field to prioritize operator communication
- uncover when and where vehicles became late or early through historical investigation
- identify training opportunities for operators to improve on-time performance
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