Passenger Counts in Onboard App

Passenger Counts in Onboard App allows an agency to gather counts of passengers boarding their vehicles by customizable categories, via the operator entering the information directly into the app while at a stop. Agencies who are not using the APC Connector product can have this feature enabled.

Configuration

To configure Passenger Counts in Onboard App, you'll simply have to provide Swiftly with a list of what passenger categories you would like to count (up to 8). Each category will count as a single boarding, so you should not use overlapping categories as this could result in double-counting boardings.

Counting Passengers

When a bus arrives at a stop, the operator should navigate to the Passenger Counts page by tapping the "Count" icon in the lower navigation menu.

Boardings: For each passenger who boards the bus, the bus operator should press one button corresponding to the category that passenger falls into. If they accidentally press a button too many times, they can use the "minus" button to reduce the count by one.

Alightings: For each passenger who exits the bus, the bus operator should press the "Pax. Off" button.

Reset: If every passenger has exited the bus, the operator can "swipe left" on the "Pax. Off" button to reveal the option to reset the count to zero - this will have the same effect as pressing "Pax. Off" enough times to account for all the people on board the bus.

Historical Ridership Reports

Swiftly has a couple of datasets to understand Ridership analysis over a period of time: Passenger Counts and Boardings by Fare Type.

• Passenger Counts provides information about scheduled and observed Passenger counts data (Boardings and alightings) at stops for all routes or specified route(s).

• Boardings by Fare Type provides information about fare type boardings collected at every stop via the Onboard App for all routes or specified route(s).

Both datasets can be exported via APIs under the Ridership section of our API Guide.