Getting Started with the Swiftly Dashboard

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Welcome to the Swiftly Dashboard! As a new user looking to get started with the platform, we’ve laid out a guide to get you going. This guide will give you information on:

  • The fundamentals of Swiftly 
  • An overview of the Swiftly Dashboard
  • Tips and Tricks
  • Getting help from the Swiftly Team 

Fundamentals

What is Swiftly?

Swiftly specializes in big data solutions to help transit agencies improve their daily operations, assess policy and planning decisions, and be more reliable for their passengers. Learn more about Swiftly.

How does the data work?

Swiftly takes two feeds of information to provide predictions for passengers, real-time data, and historical insights:

  1. Schedule Data (Static GTFS)
  2. Location / GPS Data (AVL/GPS Sources)

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The Dashboard

The Swiftly Dashboard contains products that provide different types of data and reports. The various products will either focus on real-time and/or historical data and will be more helpful for different teams within your agency. The Swiftly Dashboard is for internal use only – this is not a public-facing tool. 

These products can be accessed from the left side of the dashboard screen -- see image below of the Swiftly Dashboard sidebar and the Service Adjustments sidebar. 

 

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Live Operations

Live Map provides real-time vehicle locations and system health statistics, such as headway status, on-time performance, route assignment information. 

GPS Playback

GPS Playback has the ability to display historical vehicle movements by route or by an individual vehicle. 

On-Time Performance

On-Time Performance generates historical reports about the on-time performance of your entire system or for an individual route. 

Headway Insights

Headway Insights shows historical headway information by route to help manage high-frequency services that may not use on-time performance as their key performance measure. 

Run-Times

Run-Times generates historical reports about the runtime performance of a transit system as a whole or for an individual route.

Speed Map

Speed Map provides average vehicle speeds along a route and over any time period.

Operator Reports

Operator Reports shows on-time performance and layover time by operator (driver), to help manage staff performance and identify where individual operator performance may be affecting schedule adherence. 

Rider Alerts

Rider Alerts provides a quick and easy way to push out alerts to riders on various platforms: Google Maps, Transit App, Twitter, and more.

Service Adjustments

Service Adjustments allows agency staff to make ad hoc changes to service – including modifying departure time, canceling trips or blocks, adding trips, closing stops, and creating detours. Changes made in Service Adjustments instantly update the real-time predictions from the Swiftly data engine. 

Admin

The Admin Panel allows you to administer various aspects of Swiftly's software to make sure it is configured correctly for your needs. 

Don't see some of these products on your dashboard? 

There are typically two reasons why you do not see certain products on your Swiftly Dashboard:

  1. A few of these products might not be included on your dashboard because they weren't purchased by your agency or organization. 
  2. Product access may be limited from team to team within an agency/organization. Ask your agency's/organization's internal contact lead about what products you would like to see. 

Tips and Tricks for the Swiftly Dashboard

We have lots of useful information to get you started on the Swiftly Dashboard. Below are some articles to get you started and use cases from other agencies using Swiftly.  

Help Center Articles to Get You Up to Speed

How Other Agencies are Using Swiftly

Getting Help

Help Center

The Help Center is a user support resource with FAQs, videos, and step-by-step guides. You can find the help center in the top left of the dashboard under the “Menu” drop-down.

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 Contacting the Swiftly Team

For continued support with the Swiftly Dashboard, or to have another account created to access the dashboard, please reach out to us via the blue "Help" icon in the bottom-right corner of the dashboard. 

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​You may also email our support team at support@goswift.ly.

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