Welcome to the Swiftly Dashboard! As a new user looking to get started with the platform, we’ve laid out a guide to get you going. This guide will give you information on:
- The fundamentals of Swiftly
- An overview of the Swiftly Dashboard
- Tips and Tricks
- Getting help from the Swiftly Team
Fundamentals
What is Swiftly?
Swiftly specializes in big data solutions to help transit agencies improve their daily operations, assess policy and planning decisions, and be more reliable for their passengers. Learn more about Swiftly.
How does the data work?
Swiftly takes two feeds of information to provide predictions for passengers, real-time data, and historical insights:
- Schedule Data (Static GTFS)
- Location / GPS Data (AVL/GPS Sources)
The Dashboard
The Swiftly Dashboard contains products that provide different types of data and reports. The various products will either focus on real-time and/or historical data and will be more helpful for different teams within your agency. The Swiftly Dashboard is for internal use only – this is not a public-facing tool.
These products can be accessed from the left side of the dashboard screen -- see image below of the Swiftly Dashboard sidebar and the Service Adjustments sidebar.
Technical requirements
- The core Swiftly dashboard is hosted in the cloud – you do not need to install or download any software.
- You can access the software from any computer, anywhere, anytime.
- Swiftly works on the latest version of any browser.
Live Operations
Live Map provides real-time vehicle locations and system health statistics, such as headway status, on-time performance, route assignment information.
GPS Playback
GPS Playback has the ability to display historical vehicle movements by route or by an individual vehicle.
On-Time Performance
On-Time Performance generates historical reports about the on-time performance of your entire system or for an individual route.
Headway Insights
Headway Insights shows historical headway information by route to help manage high-frequency services that may not use on-time performance as their key performance measure.
Run-Times
Run-Times generates historical reports about the runtime performance of a transit system as a whole or for an individual route.
Speed Map
Speed Map provides average vehicle speeds along a route and over any time period.
Operator Reports
Operator Reports shows on-time performance and layover time by operator (driver), to help manage staff performance and identify where individual operator performance may be affecting schedule adherence.
Rider Alerts
Rider Alerts provides a quick and easy way to push out alerts to riders on various platforms: Google Maps, Transit App, Twitter, and more.
Service Adjustments
Service Adjustments allows agency staff to make ad hoc changes to service – including modifying departure time, canceling trips or blocks, adding trips, closing stops, and creating detours. Changes made in Service Adjustments instantly update the real-time predictions from the Swiftly data engine.
Admin
The Admin Panel allows you to administer various aspects of Swiftly's software to make sure it is configured correctly for your needs.
Don't see some of these products on your dashboard?
There are typically two reasons why you do not see certain products on your Swiftly Dashboard:
- A few of these products might not be included on your dashboard because they weren't purchased by your agency or organization.
- Product access may be limited from team to team within an agency/organization. Ask your agency's/organization's internal contact lead about what products you would like to see.
Tips and Tricks for the Swiftly Dashboard
We have lots of useful information to get you started on the Swiftly Dashboard. Below are some articles to get you started and use cases from other agencies using Swiftly.
Help Center Articles to Get You Up to Speed
- How Does Swiftly Generate Arrival Predictions?
- Where does Swiftly get routes from?
- How do we add a new user to the Swiftly Dashboard?
- Video: Swiftly for Customer Service
- How does the SMS/Voice service work?
- GPS Tracker Installation Guide
How Other Agencies are Using Swiftly
- How Pierce Transit Used Swiftly to Improve Prediction Accuracy By Up to 50%
- How Honolulu’s TheBus Uses Operator Reports to Understand On-Time Performance and Boost Morale
- Capital Metro Uses Swiftly to Help Improve the Customer Experience and Increase Ridership
- Speeding Up Transit (and Project Timelines) at Santa Clara VTA
Getting Help
Help Center
The Help Center is a user support resource with FAQs, videos, and step-by-step guides. You can find the help center in the top left of the dashboard under the “Menu” drop-down.
Contacting the Swiftly Team
For continued support with the Swiftly Dashboard, or to have another account created to access the dashboard, please reach out to us via the blue "Help" icon in the bottom-right corner of the dashboard.
You may also email our support team at support@goswift.ly.
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