Device and Browser Compatibility for the Swiftly Dashboard

Browsers

When opening the Swiftly Dashboard on a desktop, you will have the best experience using Chrome, Firefox, or Edge. Some aspects of the Swiftly Dashboard depend on technologies that may use cookies, trackers, or JavaScript to provide a more seamless experience for users. We recommend excluding Swiftly from any blocking extensions you may have installed. If your IT Administrator has installed these extensions on your behalf, please contact them to inform them of the incompatibility so they may resolve the issue.
 

Mobile Devices (Phones and tablets)

You might be wondering: is it possible to set up the Swiftly dashboard on a phone, tablet, or mobile device? Swiftly is not optimized for mobile devices, so while it is technically possible to use Swiftly on any device that has a browser, screens smaller than a standard desktop browser will encounter compatibility issues and non-optimal performance.

Why is the Swiftly site crashing on iOS or my Android tablet/phone?

While Swiftly may technically work on tablets and mobile devices, the Swiftly Dashboard was designed for desktops and may not operate at peak performance when opened on a mobile device. iPad Pro devices would be considered mobile devices in this case and may not behave the same as a traditional desktop device.

 

Loading Large Sets of Data

The dashboard freezes when playing GPS playback.

Some features on the Swiftly Dashboard, such as GPS Playback, may load a great deal of information simultaneously. Depending on the size of your agency and the frequency of vehicles operating in the GPS Playback conditions you've created, there may be too much information available to be loaded onto your particular device. When the range or conditions you've set are too broad, try reducing the scope of data you'd like to see.

For example, if you're viewing the GPS Playback and you're experiencing stutters or the page crashing, please try reducing the time window you're viewing; instead of a four-hour window, try reducing that to a two-hour window.