The Stop Closure service adjustment allows an agency to close a stop on a need-by-need basis. For instance, during construction, an agency can close the affected stop to ensure passengers and internal staff are aware of the closure. When a stop closure is in effect, predictions and schedule information will not appear in rider-facing applications, like Transit. If your agency has Rider Alerts enabled you can also inform riders and staff with additional information about the closure through your passenger-facing tools. Operators who are using the Onboard App will also see information about it in the upcoming stops list.
Video Overview of Stop Closures
Ways to search a stop:
Filter panel: To get real-time information or to take action on a stop through the Stop Details Panel, you can search by stop name, stop ID, or stop code using the search bar.
Live Map: Within the map view, if you already know where the stop is, you can click directly on the stop to open up the Stop Details Panel.
Live Ladder: Within Live Ladder, you will have a linear view of the route(s) and you can click on the stop and the stops details panel will appear. By default, only timepoints will be shown on the route(s). You can change the view to show all stops in the filters bar by clicking the dropdown under “Stops” and selecting “All Stops.”
Stop Closure Walk Through:
Step 1: In the filters bar search by stop ID, stop code, or stop name. You can also click on a stop directly in the Live Map or Live Ladder view.
Step 2: The stop details panel will appear and you can begin the stop closure. Click on the option “Close Stop" and the “New Stop Closure” panel will appear.
Step 3: By default, all routes that serve the stop will be selected. If there are any routes not affected by the stop closure, uncheck those routes.
Step 4: Choose your start date and time along with the end date and time. If you are unsure of the end date and time you can check the option “Don’t know yet.”
Note: If you check “Don’t know yet”, you must later edit the stop closure to set an end date or delete it. Otherwise, riders and internal staff will continue not getting predicted information for that stop.
Step 5: Click the submit button.
If you have Rider Alerts enabled, you can quickly create an additional rider-facing message for providing additional context or guidance by clicking on the hyperlink above the submit button. This will open up the Rider Alerts creation form in a new tab.
Step 6: Once you submit, a notice badge will appear in the stop details panel to inform people who are viewing details about the stop closure.
Step 7: When you click on the notice badge a new panel will appear. Here you can see active and upcoming adjustments and rider alerts. For users who have permission to manage adjustments, a “Edit Adjustment” button will show to modify or delete the adjustment entirely. You are also able to edit the Rider Alert associated with the closed stop - if an Alert was created with the stop closure.
Step 8: Like other adjustments, when you click on the Adjustments tab, you will see a list of all the recent adjustments made as well as relevant details. For active and upcoming adjustments, you can also click the “Edit” link on the right side to also modify or delete the adjustment.
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