The Modify Departure Time Service Adjustment allows an agency to modify departure times for vehicles in real-time. For example, when there's an accident or an emergency situation, an agency can modify stop departure times to reflect the delay for that vehicle for upcoming stops. Additionally, Modify Departure Time can be used to maintain headway service. For example, operation teams can update departure times when vehicles leave earlier or later than the scheduled to maintain headway and avoid bunching/gapping. When modified departure times are in effect, predictions will automatically update accordingly, so riders can plan their trip with more accurate information.
If your agency has Rider Alerts enabled you can also inform riders and staff with additional information about the delay through your passenger-facing tools. Also, operators who are using the Onboard App will see a countdown timer at the stop indicating when they should leave like they would at a timepoint.
Video Overview of Stop Closures
Ways to search a vehicle:
Filter panel: To get real-time information for vehicles and make adjustments to service, including modifying a vehicle’s departure time, you can search for a vehicle in the search bar of the filter panel.
Live Views: Within the Live Map, Live Ladder, or Live List view, you can directly click on a vehicle to open up the Vehicle Details Panel.
Modify Departure Time Walk-Through:
Step 1: Click on a vehicle in the live views or search for a vehicle in the filters bar.
Step 2: The vehicle details panel will appear and you can begin modifying departure times. Click on the option “Modify Service" and then select “Modify Departure Time.”
Step 3: Search for the upcoming stop on the current trip that will have a delayed departure time. Timepoints will be indicated accordingly. You’ll also be able to modify the departure time of the first stop of the next scheduled trip.
Step 4: The “Depart from stop at” field will automatically update to reflect the predicted arrival time at that stop, or if it’s a timepoint, the scheduled departure time. Using that field, you can change the time to the new expected departure time. You will still see the predicted time below the new time you enter.
Step 5: Click “Submit”
Step 6: Once you submit, a notice badge will appear in the vehicle details panel to inform people who are viewing details about the vehicle.
Step 7: When you click on the notice badge a new panel will appear. Here you can see active and upcoming adjustments and rider alerts that are impacting the vehicle. For users who have permission to manage adjustments, a “Modify Adjustment” button will show to modify or delete the adjustment entirely.
While editing, you will also see who made the original adjustment and when it was last modified. The modification can also be found in the Adjustments tab.
If you have Rider Alerts enabled, you can quickly create an additional rider-facing message providing additional context around the delay.
Step 8: Like other adjustments, when you click on the Adjustments tab, you will see a list of all the recent adjustments made, as well as relevant details. For active and upcoming adjustments, you can also click the “Edit” link on the right side to modify or delete the adjustment.
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