How do we add a new user to the Swiftly Dashboard?

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Adding new user accounts to the Swiftly Dashboard is quite simple, and is done by emailing the Swiftly Customer Success Team about it. Here's what to do:

  1. Email the Customer Success Team at: Support@goswift.ly
  2. The email must include the following information:
    • First and Last name of new user
    • Position or Job Title of new user
    • Work email of new user*
    • Modules that this person should have access to**

* work email must be unique (no other account has been created under that email account) and active (accessible by someone to fetch the login information we send to it). 

**You may want to limit access to certain modules for some accounts. If you'd like this, please specify which modules they should have access to (Live Map, GPS Playback, On-Time Performance, Run Times, Speed Map). If you don't specify this, their account will automatically have access to all purchased modules for your agency. 

 

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Here's a good example of an email format you can use:

Swiftly team,

I'd like to have our newest staff member, Tammy, setup with an account for the Swiftly Dashboard. Here's her information:

  • Tammy Applebee
  • Director of Operations
  • tammy.applebee@agency.gov
  • She will need access to only the Live Map, GPS Playback, and On-Time Performance modules. 

Thank you,

Requestor

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