Data Completeness in On-Time Performance

The Data Completeness chart in On-Time Performance helps put performance data in context. While the On-Time Performance summary chart shows the percentage of observed stops that were on time, late, or early, the Data Completeness chart shows how that fits into the full picture of your scheduled service to better understand the rider experience.

This chart shows your agency’s scheduled service, broken down by:

• Scheduled service that was Observed: Swiftly correctly observed a vehicle serving these stops in your agency’s real-time data.
• Scheduled service that was Missing: Swiftly did not observe a vehicle serving these stops in your agency’s real-time data.  Swiftly does not know why service was missing.  It may have been because service was truly not delivered, there was a detour but it wasn't entered in Swiftly or there was an issue with the AVL reporting.
• Scheduled service that was Adjusted: Swiftly did not expect these stops to be served as they were omitted due to an adjustment like a detour or trip cancelation.

This is a great way to understand the rider experience, as it is both important to deliver service on time, as well as to adjust service to allow riders to get accurate real-time information. Riders will receive information about their trip in all cases except when data in Missed.  You can use Swiftly’s Service Adjustments to update your agency’s real-time data to reflect detours, trip cancelations, stop closures and more.