Service Adjustments allows your agency to make on-the-fly adjustments, and with every adjustment, there are downstream benefits for your real-time data. Anytime you make an adjustment, real-time data will adjust accordingly, passenger-facing tools will update, and the Onboard App will reflect all changes to operators. Service Adjustments is completely integrated with all other real-time products, so anytime your agency needs to rapidly update service that information will disseminate to create a more reliable and connected service. Learn more about service adjustments.
Onboard App
Adjustments made by dispatch are automatically displayed to operators in Onboard App. This gives operators a simple, glanceable reference to help them execute adjustments correctly, and cuts down on redundant radio conversations.
Modify Departure Time
When dispatch modifies a stop departure time the stop will appear with an orange “Depart at <new time>” badge in the upcoming timepoints list. When the vehicle reaches the adjusted stop, Onboard App shows a timer that counts down to the adjusted departure time, just as if this stop were a timepoint. Once the vehicle departs from the adjusted stop, Onboard App will resume displaying real-time performance information.
Stop Closure
When dispatch closes a stop, the stop will appear with an orange “Skip stop” badge in the upcoming timepoints list.
Cancel Trip
When dispatch cancels individual trips, Onboard App will not display those trips for log-in. If an operator is already logged into the block where the trips were originally scheduled, Onboard App will simply skip the cancelled trips and display the countdown timer for the next non-cancelled trip at the appropriate time.
Cancel Block
When dispatch cancels an entire block, Onboard App will not display that block’s trips for log-in. If an operator is already logged in to that block, Onboard App will display the “All Done” screen.
Added Trip
When dispatch adds a trip, Onboard App will display that trip during log-in, and it will work exactly like a regularly scheduled trip.
Real-Time Passenger Predictions
Swiftly Transitime gives passengers the most accurate vehicle arrival predictions, and APIs make it easy to connect them with whichever apps, websites, signage, or ADA-supportive media riders use. Service Adjustments makes it easy to make adjustments to service that are reflected to the predictions passengers receive across endpoints.
For modified departure times, predictions will reflect the new departure times for all vehicles and their upcoming trips. The one caveat, if there is a layover or an operational timepoint where Swiftly believes a vehicle can get back to the original schedule, swiftly will not update predictions after that point until after the layover.
Added trips will create new predictions like regularly scheduled trips, and canceled trips/blocks will show up as canceled and not populate predictions. For closed stops, stops will be marked as skipped the stop closure either ends or is deleted. This includes stop closures created by a detour. To alert riders of a stop closure or provide additional information, such as the best alternative stops, you will need to create a rider alert. Learn more about Rider Alerts.
Passenger-Facing Tools
All prediction updates will be passed along to passenger-facing tools. All changed predictions due to a modified departure time will just refresh and display as a normal prediction on passenger-facing tools. When a new trip is added, a new prediction will show up in these tools and some might provide an annotation to inform passengers that this trip was not originally a part of the schedule.
When service gets canceled, some apps will revert back to showing schedule-based information if the GTFS-RT feed does not show a "canceled" status. When canceling service with Service Adjustments, Swiftly updates the GTFS-RT feed to mark that trip as "canceled," so all passenger-facing tools will show either no predictions, no scheduled-based information, or cross-out predictions.
Lastly, a stop closure will inform passenger-facing tools that the stop will be skipped on all impacted trips. This includes stop closures created by a detour. For riders, they will simply not see predictions for those stops. To notify them or provide additional information, a rider alert should also be created.
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