This guide will walk you through how to use the Swiftly Onboard App.
Logging in to Onboard App at the Start of Your Shift
Step 1: Check that the tablet is secure
Step 2: Check that the tablet has power. Look for the charging icon (lightning bolt ).
Step 3: Check that the Onboard App is open. Look for the Swiftly icon and “Sign In” button.
Step 4: Tap “Sign in” before your first trip.
Step 5: If prompted for your Operator ID, type it in.
Step 6: Type in your vehicle ID.
Step 7: Confirm Vehicle Assignment.
When you select a vehicle ID, three scenarios may occur when determining your vehicle route assignment:
First, Onboard App may automatically suggest your vehicle’s trip assignment. If it does, simply verify and tap “Confirm assignment”.
Second, if Swifty's suggestion was wrong, then tap the back button (←), then tap the x in the "route" field and select the correct route and trip.
Trips that are not assigned to a vehicle will be at the top of the list and in bold font. Trips that are already assigned to a vehicle will be at the bottom of the trips list.
Next, you'll tap the trip to confirm next to the new assignment, and tap “Confirm assignment”.
Third, if Swiftly did not suggest an assignment, then you must also specify your route and first trip. If you don’t see your trip, try again closer to your departure time - the app will show trips that were scheduled to depart within the last hour, or that will depart in the next two hours.
Onboard App allows operators to select a trip that was already assigned to another vehicle.
If an operator selects a trip that is already assigned, they will be presented with the following warning. In most cases, operators will want to ‘Go Back’ and select a new trip to log into. In certain cases, operators may need to ‘Take Assignment’ from a different vehicle. Using the ‘Take Assignment’ option will remove the assignment from the vehicle that is crossed out on the screen.
After you sign in and complete your vehicle and trip information, you’ll see a countdown indicating when to leave the first stop of the trip and your upcoming timepoint.
At the start of the trip, the circle will show "Depart Now"
Pre-trip Tablet Inspection
Before starting a trip, you should do the following precheck to make sure the Onboard App and tablet are ready to go.
Step 1: Check that the tablet is secure
Step 2: Check that the tablet has power. Look for the charging icon (lightning bolt).
Service Adjustments
If your agency has Swiftly Service Adjustments, these adjustments will automatically appear in Onboard App.
Detours and stop closures will display “skip stop” in the upcoming timepoints list.
When a detour is approached, Onboard App will automatically switch to the map view (if enabled) and return to the operator's preferred view once the detour is complete.
If a stop departure time is modified, the stop will appear with an orange “Depart at <new time>” badge in the list of upcoming stops. This list shows all stops with adjustments.
Canceled trips and blocks will not be displayed for log-in. If dispatch cancels trips when you’re already logged in, Onboard App will simply skip those trips. If there are no trips remaining, Onboard App will display “All Done”.
Added trips will be displayed during log-in and work exactly like a regularly scheduled trip.
Logging out
At the end of your shift, you will need to log out of the Onboard App. If you are relieved by another operator, you will need to log out. You do not need to log out during scheduled breaks or layovers.
Step 1: Tap "My Swiftly" to access the menu
Step 2: Click “Log Out”
Troubleshooting
If anything goes wrong with the app, you should ignore it for the remainder of your shift and report the issue to your supervisor either in person or on your inspection sheet. For example:
- The tablet isn’t showing the Swiftly app.
- You can’t log in to the tablet.
- Your vehicle, route, or trip don’t appear in the list.
- Dispatch asks you to adjust service.
- The tablet shows information that doesn’t make sense.
FAQs
How far in advance can an operator log in?
Operators can log into a block up to 2 hours ahead of the start of the first trip of that block. For instance, if the first trip of a block starts at 6 am, operators will be able to log in as early as 4 am to that block.
How long does an Onboard App assignment last?
Once a user logs into the first trip of the block, Onboard App will switch over to the next trip in the block automatically until the end of the block.
What happens to the first tablet that was already signed in when the second tablet takes the operator ID?
If it is the end of the block, the first tablet should auto-logout 5 minutes after the block ends. Operators should sign out manually to avoid having 2 vehicles reporting the same operator info.
Why is a vehicle missing in Onboard App?
All vehicles that have reported a location to Swiftly or that are available in the vehicle & devices view are available in Onboard App. If you can't find a vehicle, please reach out to support@goswift.ly.
Why is a route missing during operator log-in?
Available routes are based on the agency's GTFS file. Check your GTFS.
Why is a trip missing during operator log-in?
The app shows all GTFS trips for that route that start within the next two hours. Check your GTFS, the Service Adjustments tab in case of any last-minute cancelations, or try closer to the trip start time.
Can I "pin" a tablet to a vehicle so the operator doesn't need to specify the vehicle ID every time?
Yes! To assign a tablet to a vehicle, just go to Onboard App's settings, tap "Vehicle ID", and select the host vehicle. If the tablet is relocated, you can always change this setting by selecting a different vehicle, or remove the association by selecting "Not assigned".
When the app is permanently assigned to a vehicle (and Training Mode is off), it will send GPS (AVL) data whenever it is in the foreground, regardless of whether it's currently assigned to a block/trip (e.g. even when logged out).
What is zero-touch login mode?
Zero-touch login is a touchless mode for logging into Onboard App. Reach out to support@goswift.ly to see if your agency is eligible to have it enabled.
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