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Stan Parkford

  • Total activity 69
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Activity overview

Latest activity by Stan Parkford
  • Stan Parkford created an article,

    Video: Swiftly for Customer Service

    Swiftly is a valuable and time-saving tool for Customer Service teams. In most cases, Customer Service can answer most common questions using Swiftly's Live Map and GPS playback modules. The video ...

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  • Stan Parkford created an article,

    Getting Help Within the Swiftly Dashboard

    Getting help within the Swiftly Dashboard is quick and easy!  There are three ways with Swiftly:  Go to our online Help Center Use our Help Button Contact the Swiftly team Help Center You can go ...

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  • Stan Parkford created an article,

    Why am I still seeing old vehicle IDs even after Swiftly updated the vehicle ID?

    Let's say you request a vehicle ID update with Swiftly because you moved a tracker from one vehicle to a new one. You may still see the old vehicle ID (in addition to the new one) in the Swiftly Li...

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    • 1 follower
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    • 1 vote
  • Stan Parkford created an article,

    GPS Tracker Installation Guide

    This installation guide is intended for agencies who have purchased GPS trackers directly from Swiftly.  For any follow-up questions about GPS trackers or installation, contact: support@goswift.ly ...

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    • 1 follower
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  • Stan Parkford created an article,

    How does the SMS/Voice service work?

    Swiftly offers SMS/Voice services as part of a host of tools available to passengers. For some agencies, Swiftly has set up a phone number that passengers can call or text to receive Swiftly predic...

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    • 1 follower
    • 0 comments
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  • Stan Parkford created an article,

    About Run Times

    The Run Times module is a powerful scheduling tool that compares observed (actual) run-times against the scheduled run-time for every route. This data is then used to analyze and compare observed ...

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    • 1 follower
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  • Stan Parkford created an article,

    Swiftly GPS tracker battery appears to have melted 

    This information below outlines how to investigate and troubleshoot issues regarding trackers provided by Swiftly. The information below does not address issues related to AVL feeds not provided di...

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    • 1 follower
    • 0 comments
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  • Stan Parkford created an article,

    Vehicle (Swiftly GPS tracker) is not showing on Swiftly Dashboard

    This information below outlines how to investigate and troubleshoot issues regarding trackers provided by Swiftly. The information below does not address issues related to AVL feeds not provided di...

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    • 1 follower
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  • Stan Parkford created an article,

    Reporting an Issue: Tips and Tricks

    When it comes to issues that you notice in Swiftly Transitime (predictions) and Insights (dashboard),  we recommend investigating the issue first and then contacting the Swiftly team if the issue p...

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    • 1 follower
    • 0 comments
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  • Stan Parkford created an article,

    General Swiftly GPS Tracker Diagnostics

    This information below outlines how to investigate and troubleshoot issues regarding trackers provided by Swiftly. The information below does not address issues related to AVL feeds not provided di...

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    • 1 follower
    • 0 comments
    • 0 votes